Privacy Policy
At Kostüm Kuru Temizleme we set out our commitment to protecting your personal data and your privacy.
Last updated: 15/10/2025
1. Introduction
As Kostüm Kuru Temizleme ("we", "our", "the company"), protecting the privacy of personal information collected when you visit our website and use our services is important to us. This privacy policy explains how your personal data is collected, used and protected.
2. Information We Collect
We may collect the following types of information on our website:
2.1. Information You Provide Directly
Information you share directly when requesting a service:
- Name and contact details (phone, email, address)
- Service requests and preferences
- Payment details (via secure payment systems)
- Customer-service communication records
2.2. Information Collected Automatically
Information that may be collected automatically when you visit our site:
- IP address and browser information
- Website usage data (page views, duration)
- Cookies and similar technologies
- Device information and operating system
3. How We Use Information
Collected information is used for the following purposes:
- Providing and improving dry-cleaning services
- Processing and tracking customer orders
- Issuing invoices and handling payments
- Providing customer service and support
- Analysing website performance
- Meeting legal obligations
- Taking security measures
- Research to improve service quality
4. Cookies
We use cookies on our website to improve your experience. Cookie types:
You can manage cookie settings in your browser.
- Necessary cookies: required for basic website functionality
- Analytics cookies: to analyse how the site is used
- Functional cookies: to remember your preferences
- Marketing cookies: to show personalised content
5. Sharing Information
Your personal information is not shared with third parties except in the following cases:
- Where we have your explicit consent
- Where required by law
- With our service providers (securely)
- With business partners (limited and only when necessary)
- To prevent security threats
6. Data Security
We take the following measures to protect your personal data:
- SSL encryption
- Secure server infrastructure
- Regular security updates
- Access control and authorisation
- Data backup and recovery plans
- Staff training and awareness
7. Your Rights
Under KVKK (the Turkish Personal Data Protection Law) you have the following rights:
- To learn whether your personal data is being processed
- To request information about data that is processed
- To request correction of your data
- To request deletion of your data
- To object to processing activities
- To request compensation for damage
8. Data Retention
Your personal data is stored for as long as required by the purpose of processing and in line with legal retention periods. In general:
- Customer data: 10 years
- Accounting records: 5 years
- Communication records: 3 years
- Website logs: 1 year
9. Third-Party Links
Our website may contain links to third-party websites. Their privacy policies are outside our control. We recommend reviewing those policies before visiting such sites.
10. Children's Privacy
Our website does not knowingly collect personal information from children under 18. People under 18 should not provide personal information without parental or guardian consent.
11. Policy Changes
This privacy policy may be updated when needed. Important changes will be announced on our website and notified to our customers. We recommend checking the current version regularly.
12. Contact
If you have questions about our privacy policy, you can contact us:
- Kostüm Kuru Temizleme
- Email: info@kostumkurutemizleme.com.tr
- Phone: +90 544 240 74 81
- Address: Beşiktaş, İstanbul